FAQ

We accept all major credit cards as well as secure digital payment options such as Apple Pay and Google Pay.

Yes. Once your order is placed, you’ll receive a confirmation email with your order details. We’ll also notify you when your items have shipped.

If your order hasn’t yet been processed, our support team may be able to assist with changes. Please reach out promptly via our contact form, by email at support@yachtprotectionconcepts.com or via live chat during business hours (Mon–Fri, 9:00 AM – 5:00 PM EST).

YPC currently provides delivery throughout the continental United States and Washington, D.C. We’re continuously working to expand our service to additional regions and international destinations. If you’re located outside our current delivery area, please contact our team — we’re happy to explore custom shipping arrangements whenever possible.

Most standard in-stock items are carefully prepared and dispatched within 1–2 business days. Delivery times vary by location and selected shipping method, and will be clearly displayed at checkout. You'll receive tracking details as soon as your order leaves our facility. Oversized items requiring LTL freight delivery typically arrive within 5–10 business days, as the carrier must contact you to schedule a delivery appointment.

YPC provides complimentary shipping within the continental United States on standard orders of $250 or more. For orders below this threshold, standard delivery options are available at checkout. Please note that oversized or heavy items requiring freight delivery are excluded from complimentary shipping and carry a freight delivery fee, which is calculated and displayed at checkout.

Once your order has shipped, you’ll receive a tracking link by email so you can follow your delivery in real time. You can also view updates anytime by visiting Track My Order in the Support section at the bottom of our website.

Yes. YPC offers Express Delivery for customers who prefer faster service. Orders shipped with Express Delivery typically arrive within 2 business days once dispatched, ensuring fast, reliable delivery from our facility to your vessel.

We accept returns on eligible items within 30 days of delivery. Items must be unused, in original condition, and in their original packaging. If you receive a defective or incorrect item, please contact our support team immediately so we can make it right.

You can start your return by visiting our Start a Return page, located in the Support section at the bottom of our site. There, you’ll find step-by-step guidance and the option to contact our support team or connect via live chat during business hours. Once your request is received, our specialists will review it and provide your return label and next steps.

Prepaid return labels are provided if your order was supplied in error or arrives damaged. For other returns, our team will assist you with a return label and the cost may be deducted from your refund.

Once your return is received and inspected, your refund will be issued to your original payment method. You’ll receive a confirmation email once this process is complete.